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The entire Carlotta team is here to help you.

❓ To track your order, have your order number and email address ready and click here .

💬 Need help fast ? We offer live chat available Monday to Friday, 8am to noon. Feel free to contact us with any questions!

👇 Contact us by filling out the form

In order to speed up the processing of your request, please indicate in your email your order number as well as the email used for your order.

You will generally receive a response within 24 hours (48 hours maximum) from Monday to Friday.