General Conditions of Sale
Article 1: Scope of application
These general terms and conditions of sale apply, without restriction or reservation, to all sales concluded on the website LES PEPITES DE CARLOTTA hereinafter referred to as www.lespepitesdecarlotta.com. Placing an order implies full and complete acceptance of these T&Cs. The LES PEPITES DE CARLOTTA website reserves the right to modify its General Terms and Conditions of Sale at any time. In the event of modification, the applicable General Terms and Conditions of Sale are those in force on the date of validation of the order. It is therefore necessary that these be reread each time you visit the LES PEPITES DE CARLOTTA website.
Article 2: Identity of the seller
The Site is operated by LES PEPITES DE CARLOTTA, registered under number 934077215 RCS GRENOBLE, whose head office is located at 882 RUE DES BASSINS 38530 LA FLACHERE.
Article 3: Products The products offered for sale are those described on the Site. The products are each the subject of a description mentioning their essential characteristics within the meaning of Article L.111-1 of the Consumer Code. However, there may be minor differences between the photos, texts and drawings associated with the products presented with the final product delivered to the customer. You have a maximum of 3 days after receiving your order to inform us of a defect on a product received. In this case, we invite you to inform us of the defect by sending us a photo of the defect in addition to your message via the "contact" section. We will send you a new part if it is still in stock. Otherwise, we will offer you a credit for the amount or part of the amount of the defective item.
Article 4: Prices The prices of the products are indicated in euros, all taxes included (TTC). The company reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in effect at the time of validation of the order subject to stock availability. On the other hand, the prices do not take into account the amount of the shipping costs invoiced in addition and notified to the customer at the time of the order.
Article 5: Order
Any order placed on the website constitutes acceptance of the General Terms and Conditions. The customer may place an order on the LES PEPITES DE CARLOTTA website according to the following terms and conditions.
- Selection of desired products.
2. Validation of the basket. 3. Identification or creation of a customer account. 4. Choice of delivery method.
5. Payment of the order
The order is considered final after receipt of a confirmation email summarizing
- his order number;
- the bank transaction number;
- the list of products ordered;
- the price of the products ordered;
- the terms and time of delivery;
- the email address and telephone number of the website's customer service. As this document is the official proof of the order, the customer must keep it, in particular to be able to exercise their right of withdrawal.
If you are interested in a product that is out of stock, a field allows you to enter your email address to be notified when it is back in stock.
Article 6 : Payment
Payment is made online by credit card, PayPal or any other means offered on the Site. The transaction is secured by Stripe
Article 7: Delivery
The products are delivered to the address indicated when ordering. Delivery times are 3 to 5 working days. In the event of a delay in delivery, the site "LES PEPITES DE CARLOTTA" cannot be held responsible. If the package is returned to the sender, a second delivery will be made at the customer's expense. If the package is returned to the sender again, it will not be sent back and the amount corresponding to the order will remain acquired by the site LES PEPITES DE CARLOTTA. No dispute relating to the delivery itself is possible if the package appears as having been delivered, the carrier's register being authentic or flashing of the post office.
In the event that the package is damaged or has been opened, the customer must refuse the package and write to us at the following address lespepitesdecarlotta@gmail.com.
Article 8: Right of withdrawal In accordance with article L221-5 of the consumer code, the withdrawal period is 14 days from receipt of the package by the customer. Beyond this period, returns will not be accepted. The package must be returned within 14 days of receipt of the package, the postmark being proof. Any package whose delivery date shows a date greater than 14 days will be refused. The return costs are the responsibility of the customer, that is to say that we do not send a prepaid voucher. To do this, the customer must notify his decision using the withdrawal form available on the Site.
Article 9: Return of products
In the event of withdrawal, the Products must not have been worn, must be labeled and must be returned in their original condition and packaging and accompanied by all accessories. The costs and risks of return are the sole responsibility of the customer. No returns will be accepted after a period of 14 days following the date on which the Buyer took possession of the Products. We draw your attention to the fact that certain products for reasons of hygiene or health protection, such as underwear, hair accessories and earrings, cannot be returned. In the event of non-compliance with these instructions, the returned product will be considered non-compliant by our return policy and the item will not be refunded.
Return to the following address by colissimo to les PEPITES DE CARLOTTA 882 rue des bassins 38530 LA FLACHERE
It will be up to the customer to keep any proof of return, which assumes that the items are returned by registered mail or by any other means giving a certain date to this shipment. Once the package is returned in good condition and respecting the instructions above, the LES PEPITES DE CARLOTTA site will proceed to reimburse the amount corresponding to the item(s) within 15 working days.
Article 10: Guarantees
All products benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with the provisions of articles L.217-4 et seq. and 1641 et seq. of the Civil Code.
Article 11: Data protection
The information collected during the order is necessary for the management of the order. It will not be transmitted to third parties, in accordance with the legislation on the protection of personal data.
Article 12: Disputes
These General Terms and Conditions are governed by French law. In the event of a dispute, the parties will attempt to find an amicable solution before bringing the matter before the competent court.
Article 13: Modifications to the T&Cs
The seller reserves the right to adapt or modify these General Terms and Conditions at any time. The applicable conditions are those in force on the Site on the date of the order.