Return and Refund Policy

Return of products
The Products must not have been worn, must be labeled and must be returned in their original condition and packaging and accompanied by all accessories. The costs and risks of return are the sole responsibility of the customer. No returns will be accepted after a period of 14 days following the date on which the Buyer took possession of the Products. We draw your attention to the fact that certain products for reasons of hygiene or health protection, such as underwear, hair accessories and earrings, cannot be returned. In the event of non-compliance with these instructions, the returned product will be considered non-compliant by our return policy and the item will not be refunded.

Return to the following address by colissimo to les PEPITES DE CARLOTTA 882 rue des bassins 38530 LA FLACHERE

It will be up to the customer to keep any proof of return, which assumes that the items are returned by registered mail or by any other means giving a certain date to this shipment. Once the package is returned in good condition and respecting the instructions above, the LES PEPITES DE CARLOTTA site will proceed to reimburse the amount corresponding to the item(s) within 15 working days.